Shipping & Return Policy

SHIPPING 

IMPORTANT HOLIDAY SHIPPING INFO
Due to the upcoming holiday season and peak online ordering, nationwide carriers may be experiencing shipping delays. Our priority is to get your order on its way to you as quickly as possible, but please note these delays may affect transit time during the holidays. To help you plan accordingly, you may move your autoship processing date up on your subscription order to account for any potential delays. 

All Orders

Orders placed before 1 pm EST will be shipped out the same day, Monday through Friday.  Orders placed after this time will ship the next business day. Orders received on Saturday or Sunday will process on Monday. 

We are always looking for ways to improve your experience when you purchase Dr. Tim's. We may utilize the expertise and speed of our fulfillment partners so your Dr Tim's product may come in one of their shipping boxes. 

TRACKING: An automated email is sent once your order is filled.  If you did not receive a tracking email, please be sure to check your SPAM or JUNK folder, as it may have been flagged by your email provider. Be sure to also add our email from that automated email to your safe senders. 

Ground Shipping

Dr. Tim’s Pet Food Company currently only ships products to addresses (no PO boxes) in the contiguous United States. International orders are not accepted at this time.

If your order is $49 or more, you will qualify for FREE SHIPPING*! 
If your order is less than $49, a flat rate shipping fee of $5.00 will apply to your order.

Please allow 2-5 business days for delivery. Delivery estimates are not guaranteed.

*Free shipping rate is based on cart subtotal AFTER any discounts are applied

If you have any issues with tracking or have not received your order, please reach out to us ASAP so we can look into your order immediately.

REFUNDS OR RETURNS 

We stand behind all of our products and believe you should be 100% satisfied with your purchase. If you are ever not satisfied with the quality of your purchase, we’ll make things right! If you purchased from www.drtims.com, please contact us directly by e-mailing customerservice@drtims.com and we’ll initiate our hassle-free process to ensure you’re satisfied.

Our standard refund/return policy is within 30 days of purchase.

A return shipping and handling fee for any unopened items you wish to return will be deducted from your refund for the item(s) being returned, based on the amount of your purchase (excluding original shipping fees): 

  • $10-$49.99 - return shipping fee of $8.95
  • $50-$99.99 - return shipping fee of $10.95
  • $100.00+ - return shipping fee of $10.95 per box

To initiate a return, please contact us for instructions and a return label. Once we receive your return to our designated warehouse, we’ll process your return. We will refund your original purchase price for the returned item(s); original shipping fees are non-refundable. Please allow up to 1 week for your return to be processed.

If you purchased from one of our authorized resellers, please contact them directly to arrange a return. Returns from authorized resellers are based on individual policies.