Shipping & Return Policy

SHIPPING 

Dr. Tim’s Pet Food Company currently only ships products to addresses in the contiguous United States (excluding Alaska and Hawaii). International orders will not be accepted. Delivery estimates are not guaranteed. Please allow up to 48 hours for order processing. 

 

REFUNDS OR RETURNS 

We stand behind all of our products and believe that you should be 100% satisfied with everything you purchase. If you are ever not satisfied with the quality of your purchase, you can return them. 

Please contact us directly at (906) 249-8486 or e-mail customerservice@drtims.com and we’ll do everything in our power to ensure you are 100% satisfied. 

Our standard refund policy is within 30 days of purchase. We will credit the original payment method. Please allow up to 1 week for your refund to be processed.