Shipping & Return Policy
SHIPPING
All Orders
Our warehouse works hard to get your order out same business day for orders placed before 2 pm EST Monday through Friday. Orders placed after this time will be shipped next business day. Orders placed on Saturday or Sunday will process next business day.
We are always looking for ways to improve your experience when you purchase Dr. Tim's.
TRACKING: An automated email is sent once your order is filled. If you did not receive a tracking email, please be sure to check your SPAM or JUNK folder, as it may have been flagged by your email provider. Be sure to also add our email from that automated email to your safe senders. The national carrier site will have the most up to date information.
Ground Shipping
Dr. Tim’s Pet Food Company currently only ships products to addresses (no PO boxes) in the contiguous United States. International orders are not accepted at this time.
If your order is $49 or more, you will qualify for FREE SHIPPING*!
If your order is less than $49, a flat rate shipping fee of $5.00 will apply to your order.
Please allow 2-5 business days for delivery. Delivery estimates are not guaranteed.
*Free shipping rate is based on cart subtotal AFTER any discounts are applied
If you have any issues with tracking or have not received your order, please reach out to us ASAP so we can look into your order immediately. Be sure to check your SPAM or JUNK folder for our tracking email.
REFUNDS OR RETURNS
We stand behind all of our products and believe you should be 100% satisfied with your purchase. If you are ever not satisfied with the quality of your purchase, we’ll make things right! If you purchased from www.drtims.com, please contact us directly by e-mailing customerservice@drtims.com with your order number and info and we’ll initiate our hassle-free process to ensure you’re satisfied.
Our standard refund/return policy is within 30 days of purchase.
A return shipping and handling fee for any unopened items you wish to return will be deducted from your refund for the item(s) being returned, based on the amount of your purchase (excluding original shipping fees):
- $10-$49.99 - return shipping fee of $9.99
- $50-$99.99 - return shipping fee of $11.99
- $100.00+ - return shipping fee of $11.99 per box
To initiate a return, please contact us with your order number for instructions and a return label. Once we receive your return to our designated warehouse, we’ll process your return. We will refund your original purchase price for the returned item(s); original shipping fees are non-refundable. Please allow up to 1 week for your return to be processed.
If you purchased from one of our authorized resellers, please contact them directly to arrange a return. Returns from authorized resellers are based on individual store policies set by that retailer.